Frequently Asked Questions
Everything you need to know about your KEEPSAKE experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that personalized or final sale items are not eligible for return.
How do I care for my KEEPSAKE garments?
To ensure the longevity of your pieces, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid direct sunlight to preserve fabric integrity.
Do you offer international shipping?
Yes, KEEPSAKE by GSC ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.